Unplanned ADSL outage - Goonellabah, NSW - In Progress

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LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Unplanned ADSL outage - Goonellabah, NSW - In Progress

Post by LodumS » Mon Dec 30, 2013 4:32 am

Event Notification

Location Affected: Goonellabah, NSW

Event Start Time: 29/12/2013 19:10 EST

Products Impacted : ADSL

Additional Information:
Most services will have connectivity issues.
Root cause has been identified to be a hardware failure.
Number of Services Impacted : Unknown

ETR
Expected restoration time : Still no estimated time of restoration

Exetel apologize for any inconvenience caused.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned ADSL outage - Goonellabah, NSW - In Progress

Post by angelos » Mon Dec 30, 2013 7:33 pm

Update

This outage is still in progress and our Wholesale Supplier has not been able to provide an ETR for this,

Root cause has been determined to be due to a hardware failure.

Apologies for the inconvenience caused.

Arshad Hassim
Exetel Staff
Posts: 143
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL outage - Goonellabah, NSW - RESTORED

Post by Arshad Hassim » Tue Dec 31, 2013 5:52 pm

UPDATE

OUTAGE STATUS : RESTORED

Exetel apologizes for the inconvenience this may have caused.

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