Unplanned ADSL outage - SOMERS, VIC - In Progress

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Shukri
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Location: Sydney

Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by Shukri » Fri Jan 17, 2014 1:17 pm

Event Notification

Location Affected: SOMERS, VIC and surrounding suburbs

Event Start Time: 16/01/2014 8:12 EST

Products Impacted: ADSL

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.

Root cause: Due to a hardware failure

Number of Services Impacted : Unknown

ETR- Expected restoration time : 20/01/2014 COB


Exetel apologize for any inconvenience caused.

Arshad Hassim
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Posts: 143
Joined: Mon Jun 25, 2012 3:53 pm
Location: Australia

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by Arshad Hassim » Sat Jan 18, 2014 9:27 pm

UPDATE:

Outage status : ONGOING

ETR : has been changed from 20/01/2014 COB to 21/01/2014 COB

Exetel apologizes for the inconvenience this may have caused.

Shukri
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Posts: 284
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by Shukri » Sun Jan 19, 2014 4:14 pm

UPDATE:

Outage status : Ongoing

ETR : 20/01/2014 COB

Exetel apologizes for the inconvenience this may have caused.

Shukri
Exetel Staff
Posts: 284
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by Shukri » Mon Jan 20, 2014 2:55 pm

UPDATE:

Outage status : Ongoing

ETR : 20/01/2014 COB

Exetel apologizes for the inconvenience this may have caused.

devindag
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Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by devindag » Mon Jan 20, 2014 11:37 pm

UPDATE:

Outage status : ONGOING

ETR : has been changed from 20/01/2014 COB to 21/01/2014 COB

Exetel apologizes for the inconvenience this may have caused.

Sumudu D
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Posts: 115
Joined: Sun Aug 25, 2013 6:24 pm
Location: Australia

Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by Sumudu D » Tue Jan 21, 2014 3:10 pm

UPDATE:

Outage status : ONGOING

ETR : No ETR

Exetel apologizes for the inconvenience this may have caused.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by devindag » Tue Jan 21, 2014 10:06 pm

UPDATE:

Outage status : Ongoing

ETR :No ETR

Exetel apologizes for the inconvenience this may have caused.

surinf
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Posts: 190
Joined: Fri Nov 23, 2012 10:37 pm
Location: Australia

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by surinf » Wed Jan 22, 2014 6:28 am

UPDATE

Our wholesale supplier advises that the outage is still ongoing and there is no ETR yet.

Exetel apologizes for any inconvenience this may have caused.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by devindag » Wed Jan 22, 2014 9:52 pm

UPDATE:

Outage status : Ongoing

ETR :No ETR

Exetel apologizes for the inconvenience this may have caused.

EroshanJ
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Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by EroshanJ » Thu Jan 23, 2014 9:43 am

UPDATE:

Outage status : Ongoing

ETR :23/01/2014 Close of business.

Exetel apologizes for the inconvenience this may have caused.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by devindag » Thu Jan 23, 2014 10:13 pm

UPDATE:

Outage status : Ongoing

ETR :23/01/2014 Close of business. Restoration status yet to be confirmed.

Exetel apologizes for the inconvenience this may have caused.

LodumS
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Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by LodumS » Fri Jan 24, 2014 11:25 am

UPDATE:

Outage status : Ongoing

ETR :No restoration time yet to be confirmed.

Exetel apologizes for the inconvenience this may have caused.

Shukri
Exetel Staff
Posts: 284
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by Shukri » Sun Jan 26, 2014 3:26 pm

UPDATE:

Outage status : Ongoing

ETR :No restoration time yet to be confirmed.

Exetel apologizes for the inconvenience this may have caused.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by devindag » Sun Jan 26, 2014 10:04 pm

UPDATE:

Outage status : Ongoing

ETR : No restoration time yet to be confirmed.

Exetel apologizes for the inconvenience this may have caused.

Amila Fernando
Forum Admin
Posts: 372
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

Post by Amila Fernando » Mon Jan 27, 2014 3:44 pm

UPDATE

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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