Exetel new VoIP server

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pasanm
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Exetel new VoIP server

Post by pasanm » Mon May 12, 2014 12:20 pm

Dear Customer,

In order to improve our network and the reliability of our services
Exetel will be migrating all its VoIP customers to a new VoIP server. We
ask for your assistance in performing a few simple actions to ensure a
smooth migration of VoIP services.

The new VoIP server has been tested for a month in a lab environment
and is now available for all customers to test with their equipment in order
to make sure they are compatible with the new version of the sip software.

Details relating to the testing process are as follows:

IP Address Details

The VoIP server will make use of a new signaling IP address. As such, a
configuration change on your equipment will be necessary in order to
complete the test plan.


The signaling IP address of the existing VoIP server
(SIP Server/Proxy)is: 58.96.1.2

The signaling IP address of the new VoIP server
(SIP Server/Proxy) is: 58.96.1.27

** please note that you have to change all references for sip proxy/server to new ip
even sip1.exetel.com.au hostname must be replaced by new ip for testing.


Testing

You will need to complete a test plan to ensure a smooth transition from
the current VoIP server onto the new VoIP server.

You can use your existing authentication details for your test calls.
You can change the sip server/proxy ip to the new one and make test
calls to the following destinations and make sure they all connect
correctly.


* call to a mobile phone
* call to a land-line number
* call to an international destination.

* if you find any issues with making outgoing calls please let us know
the details via email,
residentialvoip@exetel.com.au - for residential customers
corpvoipsupport@exetel.com.au - for corporate customers.

** Please note that you won't be able to test incoming calls as they
will continue to come via the existing SIP server. Once you have tested
outgoing calls with the new SIP server you can change the IP back to
58.96.1.2.

** Don't use for any production/live traffic

** For security reasons the new SIP server is only available for
those who have an internet connection with Exetel.

** Once the customer testing phase is over we will be switching all
customers to the new SIP server, using existing IP addresses. You will
be notified beforehand.
Exetel Systems Team

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thomashouseman
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Re: Exetel new VoIP server

Post by thomashouseman » Mon May 12, 2014 1:41 pm

** For security reasons the new SIP server is only available for
those who have an internet connection with Exetel.
I assume once it goes live this will change?

I have VOIP with Exetel, but mainly use it via my Bigpond cable connection. (which BTW - works flawlessly - ppl have even commented it's clearer than when I had an Exetel ADSL connection which goes to show it was the Optus/Exetel ADSL performance that was not quite up to scratch)

pasanm
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Re: Exetel new VoIP server

Post by pasanm » Mon May 12, 2014 2:00 pm

thomashouseman wrote:
** For security reasons the new SIP server is only available for
those who have an internet connection with Exetel.
I assume once it goes live this will change?

I have VOIP with Exetel, but mainly use it via my Bigpond cable connection. (which BTW - works flawlessly - ppl have even commented it's clearer than when I had an Exetel ADSL connection which goes to show it was the Optus/Exetel ADSL performance that was not quite up to scratch)
Hi thomashouseman ,

yes, ip restriction will be removed once we make this server a live.
Exetel Systems Team

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Gidget
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Location: Sydney

Re: Exetel new VoIP server

Post by Gidget » Mon May 12, 2014 2:12 pm

Just so I'm clear, Pasan, once the production change happens the server IP will still be 58.96.1.2?
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

pasanm
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Re: Exetel new VoIP server

Post by pasanm » Mon May 12, 2014 2:18 pm

Gidget wrote:Just so I'm clear, Pasan, once the production change happens the server IP will still be 58.96.1.2?
yes. You don't need to make any change from your side once server is live.
Exetel Systems Team

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asankag
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Re: Exetel new VoIP server

Post by asankag » Mon May 12, 2014 4:31 pm

Just to clarify some details for you folks.
  • If you're a hosted PABX customer, this does not apply to you.
  • Normal charges will apply to outbound calls.
To achieve a smooth uninterrupted test phase for you, assuming your device/PABX supports multiple registrations/trunks, simply create a duplicate of the existing connection details and change the IP for the second connection.

Then try using the second connection when have need to make an outbound/outgoing call to test call connectivity and quality.

Hope this clarifies some of the FAQ's
---
Regards,
Asanka | L2 - VoIP Engineer

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csouter
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Location: Homebush West, NSW, Australia

Re: Exetel new VoIP server

Post by csouter » Tue May 13, 2014 12:10 pm

Hi,

I have tested the new settings on 58.96.1.27 and all three call types (mobile, landline and international), have worked fine; the other party can hear me quite clearly with no delays or dropouts.

So, is it now OK to change my settings back to 58.96.1.2 as they were before?

Thanks in advance for any and all replies!
Thanks and regards
Christopher Souter
(Sydney, NSW, Australia)

pasanm
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Re: Exetel new VoIP server

Post by pasanm » Tue May 13, 2014 12:21 pm

csouter wrote:Hi,

I have tested the new settings on 58.96.1.27 and all three call types (mobile, landline and international), have worked fine; the other party can hear me quite clearly with no delays or dropouts.

So, is it now OK to change my settings back to 58.96.1.2 as they were before?

Thanks in advance for any and all replies!
yes you can change back to 58.96.1.2 if all testing are completed, thank you for participating in the testing. we will make this server live along with current ip/hostname once the testing phase is completed.
Exetel Systems Team

pasanm
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Re: Exetel new VoIP server

Post by pasanm » Fri May 30, 2014 12:24 pm

Server will go offline on Monday 2nd of June in order to prepare it for migration.

We appreciate and thank to all our customers for participating in the test phase which help us improve our network a better one.
Exetel Systems Team

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