Incorrect usage notification alert sent to Mobile Cutsomers

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thejeg

Incorrect usage notification alert sent to Mobile Cutsomers

Post by thejeg » Fri Jul 25, 2014 3:55 pm

Event Notification – Incorrect usage notification alert sent out.

Location Affected: All States

Event Start Time: 24-07-2014 2200hours AEST

Products Impacted: There were about 600+ services suspended but most of the other customers have been sent incorrect usage notification.

Additional Information: Due to a technical system issue, incorrect mobile usage alerts were sent out. These are to be disregarded.

Furthermore, 600+ mobile service were inadvertently temporarily suspended for a number of hours from around 2200hours on 24/07/2014 until around 0400hours 25/07/2014.

Root cause:
Technician system issue with the Mobile

Number of Services Impacted: Approximately 2000 with 600+ suspended.

ETR: Restored – please check member’s facilities for confirmation.

We sincerely apologize for any inconvenience this may have caused.

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