Unplanned ADSL Outage - Orange NSW - In Progress

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Kaushalya
Exetel Staff
Posts: 266
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Unplanned ADSL Outage - Orange NSW - In Progress

Post by Kaushalya » Mon Aug 18, 2014 9:50 pm

Event Notification

Location Affected: Orange NSW
Event Start Time: 18-08-2014 07:07am AEST

Products Impacted: ADSL.

Additional Information:
Most customers in the above mentioned area may experience connectivity issues.

Root cause : Under investigation.

Number of Services Impacted: Unknown.

ETR
Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by angelos » Tue Aug 19, 2014 11:34 am

Update

Our Supplier confirms the service outage is still ongoing and no ETR is currently available.

Apologies for the inconvenience caused.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by devindag » Tue Aug 19, 2014 5:21 pm

Update

Our Supplier confirms the service outage is still ongoing and no ETR is currently available.

Apologies for the inconvenience caused.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by ShaminG » Wed Aug 20, 2014 10:48 am

Update

Outage is still ongoing and no ETR at this stage.

We apologize for any inconvenience caused to you in this regard.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by ShaminG » Wed Aug 20, 2014 6:17 pm

Update

Outage is still ongoing and no ETR at this stage.

Apologies for the inconvenience caused.

Shukri
Exetel Staff
Posts: 284
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by Shukri » Thu Aug 21, 2014 2:27 am

Update

Outage is still ongoing and no ETR at this stage.

Apologies for the inconvenience caused.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by angelos » Thu Aug 21, 2014 2:04 pm

Update

Our Supplier confirms the service outage is still ongoing and no ETR is currently available.

Apologies for the inconvenience caused.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by devindag » Thu Aug 21, 2014 11:11 pm

Update

Our Supplier confirms the service outage is still ongoing and no ETR is currently available.

Apologies for the inconvenience caused.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by angelos » Fri Aug 22, 2014 9:46 am

Update

Our Supplier confirms the service outage is still ongoing and no ETR is currently available.

Apologies for the inconvenience caused.

HashiniA
Exetel Staff
Posts: 79
Joined: Wed Jul 07, 2010 9:59 am
Location: Australia

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by HashiniA » Sat Aug 23, 2014 5:13 pm

Update

Outage is still ongoing and unable to provide an ETR yet.

We apologize for any inconvenience caused to you in this regard.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by devindag » Sat Aug 23, 2014 8:56 pm

Update

Outage is still ongoing and unable to provide an ETR yet.

We apologize for any inconvenience caused to you in this regard.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by angelos » Sun Aug 24, 2014 9:57 am

Update

Our Supplier confirms the service outage is still ongoing and no ETR is currently available.

Apologies for the inconvenience caused.

LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by LodumS » Sun Aug 24, 2014 9:00 pm

Update

Our Supplier confirms the service outage is still ongoing and no ETR is currently available.

Apologies for the inconvenience caused.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by ShaminG » Mon Aug 25, 2014 1:10 pm

Update

This is due to an equipment failure in the exchange. the work required is quite large and hence the extended time.

We apologize for the inconvenience caused.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL Outage - Orange NSW - In Progress

Post by devindag » Tue Aug 26, 2014 9:12 pm

Update

This outage is now restored

Exetel apologize for the inconvenience caused.

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