Unplanned Fibre outage-South Morang,VIC – Resolved

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HashiniA
Exetel Staff
Posts: 79
Joined: Wed Jul 07, 2010 9:59 am
Location: Australia

Unplanned Fibre outage-South Morang,VIC – Resolved

Post by HashiniA » Sat Aug 23, 2014 11:18 am

Event Notification

Location Affected: South Morang, VIC
Event Start Time: 23-08-2014 07:20am AEST

Products Impacted: NBN -OPTUS Fibre

Additional Information:
Most customers in the above mentioned area may experience connectivity issues.

Root cause : Under investigation.

Number of Services Impacted: Unknown.

ETR
Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
Last edited by HashiniA on Sun Aug 24, 2014 8:44 am, edited 1 time in total.

HashiniA
Exetel Staff
Posts: 79
Joined: Wed Jul 07, 2010 9:59 am
Location: Australia

Re: Unplanned Fibre outage-South Morang,VIC – In progress

Post by HashiniA » Sat Aug 23, 2014 4:51 pm

Update

Our Supplier confirms that services are now partially restored. However NBNCo. is currently working to restore all remaining services.

We are unable to provide an ETR for these remaining services at this stage.

Apologies for the inconvenience caused.

HashiniA
Exetel Staff
Posts: 79
Joined: Wed Jul 07, 2010 9:59 am
Location: Australia

Re: Unplanned Fibre outage-South Morang,VIC – Resolved

Post by HashiniA » Sun Aug 24, 2014 8:42 am

Update

Our Wholesale Supplier advises this issue has been resolved on 23/08 at 6.44pm.

Root cause has been identified to be a hardware failure.

Apologies for the inconvenience caused.

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