Unplanned ADSL Outage - MOGO NSW - In Progress

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anurangaf
Exetel Staff
Posts: 152
Joined: Tue Jul 06, 2010 11:35 am
Location: Australia

Unplanned ADSL Outage - MOGO NSW - In Progress

Post by anurangaf » Wed Oct 22, 2014 2:42 pm

Event Notification

Location Affected: MOGO, NSW

Event Start Time: 22/10/2014 12:13 AEST

Products Impacted: ADSL

Additional Information: Some ​customers in the above mentioned area may experience No Sync.

Root Cause: AC mains failure

Number of Services Impacted: 98

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.

Amila Fernando
Exetel Staff
Posts: 374
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned ADSL Outage - MOGO NSW - In Progress

Post by Amila Fernando » Wed Oct 22, 2014 7:03 pm

UPDATE

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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surinf

Re: Unplanned ADSL Outage - MOGO NSW - Retored

Post by surinf » Thu Oct 23, 2014 8:23 pm

UPDATE

Our wholesale supplier informs that the outage has been restored.

Exetel apologizes for any inconvenience this may have caused.

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