Unplanned ADSL & PSTN outage - KINCUMBER, NSW – In progress

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sachindaL
Exetel Staff
Posts: 71
Joined: Fri Jul 18, 2014 5:40 pm
Location: Sydney

Unplanned ADSL & PSTN outage - KINCUMBER, NSW – In progress

Post by sachindaL » Sat Nov 08, 2014 5:44 pm

Event Notification

Location Affected: KINCUMBER, NSW

Event Start Time: 06/11/2014 13:19 AEST

Products Impacted: ADSL & PSTN

Additional Information: Most customers in the above mentioned area may experience no dial tone and/or ADSL connectivity issues.

Root cause: Still being investigated.

Number of Services Impacted: Unknown

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused

kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: Unplanned ADSL & PSTN outage - KINCUMBER, NSW – In progr

Post by kushanw » Mon Nov 10, 2014 1:52 pm

UPDATE

Our wholesale supplier advises that the outage is still ongoing.

ETR: 10/11/2014 on or before Close of business.

Exetel apologizes for any inconvenience this may have caused

LodumS
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Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: Unplanned ADSL & PSTN outage - KINCUMBER, NSW – In progr

Post by LodumS » Tue Nov 11, 2014 11:23 am

UPDATE

Our wholesale supplier advises that the outage is still ongoing.

New ETR: 11/11/2014 on or before Close of business.

Exetel apologizes for any inconvenience this may have caused

Shukri
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Posts: 284
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unplanned ADSL & PSTN outage - KINCUMBER, NSW – Restored

Post by Shukri » Tue Nov 11, 2014 11:10 pm

UPDATE

Our supplier confirms the outage as resolved.

Exetel apologizes for any inconvenience this may have caused.

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