Unplanned ADSL Outage - HAT HEAD, NSW - In Progress

Old, inactive threads
Post Reply
User avatar
Kumudh
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Unplanned ADSL Outage - HAT HEAD, NSW - In Progress

Post by Kumudh » Thu Nov 13, 2014 5:44 pm

Event Notification

Location Affected: HAT HEAD, NSW

Event Start Time: 13/11/2014 13:05

Products Impacted:
ADSL

Additional Information:
Most customers in the above mentioned area may experience ADSL connectivity issues.

Root cause: Still being investigated.

Number of Services Impacted: Unknown

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused

User avatar
Kumudh
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: Unplanned ADSL Outage - HAT HEAD, NSW - In Progress

Post by Kumudh » Thu Nov 13, 2014 9:12 pm

UPDATE

Issue has been identified as hardware failure.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

User avatar
devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL Outage - HAT HEAD, NSW - In Progress

Post by devindag » Fri Nov 14, 2014 2:05 pm

UPDATE

Our wholesale supplier advise that the issue is still ongoing and is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

User avatar
devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL Outage - HAT HEAD, NSW - In Progress

Post by devindag » Sat Nov 15, 2014 4:24 pm

UPDATE

Our wholesale supplier advise that the issue is still ongoing and is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

User avatar
EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Unplanned ADSL Outage - HAT HEAD, NSW - In Progress

Post by EroshanJ » Sun Nov 16, 2014 10:25 pm

Update:

ETR: According to the latest update from the supplier current ETR is 18/11/2014 7PM

User avatar
LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: Unplanned ADSL Outage - HAT HEAD, NSW - In Progress

Post by LodumS » Mon Nov 17, 2014 11:41 am

Update

Outage is still ongoing.

Current ETR is 18/11/2014 before close of business.

surinf
Exetel Staff
Posts: 190
Joined: Fri Nov 23, 2012 10:37 pm
Location: Australia

Re: Unplanned ADSL Outage - HAT HEAD, NSW - In Progress

Post by surinf » Mon Nov 17, 2014 7:45 pm

Update

Outage is still ongoing.

ETR is 18/11/2014 before close of business.

Exetel apologizes for any inconvenience this may have caused.

User avatar
devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL Outage - HAT HEAD, NSW - In Progress

Post by devindag » Tue Nov 18, 2014 11:33 am

Update

Outage is still ongoing.

ETR is 18/11/2014 before close of business.

Exetel apologizes for any inconvenience this may have caused.

Shukri
Exetel Staff
Posts: 283
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unplanned ADSL Outage - HAT HEAD, NSW - In Progress

Post by Shukri » Tue Nov 18, 2014 8:56 pm

Update

Outage is still ongoing.

ETR is 19/11/2014 before close of business.

Exetel apologizes for any inconvenience this may have caused.

User avatar
devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL Outage - HAT HEAD, NSW - Restored

Post by devindag » Wed Nov 19, 2014 11:23 am

Update

This outage is now restored.

Exetel apologizes for any inconvenience this may have caused.

Post Reply