Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

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LodumS
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Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

Post by LodumS » Thu Nov 27, 2014 9:38 am

Event Notification

Location Affected: CASTLE HILL, NSW

Event Start Time: 25/11/2014 around 21:00 AEST

Products Impacted
: ADSL

Additional Information:
Some customers in the above mentioned area may experience connectivity issues.

Root cause still being investigated.

Number of Services Impacted: Unknown

ETR:
Our wholesale supplier estimate the issue will be resolved by 01/12/2014 close of business

Exetel apologize for the inconvenience caused.

anurangaf
Exetel Staff
Posts: 152
Joined: Tue Jul 06, 2010 11:35 am
Location: Australia

Re: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

Post by anurangaf » Fri Nov 28, 2014 4:45 pm

UPDATE

Issue is still being investigated.

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.

surinf
Exetel Staff
Posts: 190
Joined: Fri Nov 23, 2012 10:37 pm
Location: Australia

Re: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

Post by surinf » Fri Nov 28, 2014 7:58 pm

UPDATE

Issue is still being investigated.

ETR : No ETR

Exetel apologizes for any inconvenience this may have caused.

aroshak
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Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Re: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

Post by aroshak » Sun Nov 30, 2014 5:41 pm

UPDATE

Issue is still being investigated.

ETR : 03/12/14

Exetel apologizes for any inconvenience this may have caused.

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

Post by stevecJ » Mon Dec 01, 2014 5:43 pm

UPDATE

Issue is still being investigated.

ETR : 03/12/14

Exetel apologize for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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Kumudh
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

Post by Kumudh » Mon Dec 01, 2014 8:14 pm

UPDATE

Issue is still being investigated.

ETR: 03/12/14 7:00PM

Exetel apologize for any inconvenience this may have caused.

aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Re: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

Post by aroshak » Tue Dec 02, 2014 4:01 pm

UPDATE

Issue is still being investigated.

ETR: 03/12/14 7:00PM

Exetel apologize for any inconvenience this may have caused.

Amila Fernando
Forum Admin
Posts: 372
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

Post by Amila Fernando » Tue Dec 02, 2014 7:59 pm

UPDATE

- Issue is still being investigated.
- ETR - 03/12 Close of business

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

Post by devindag » Wed Dec 03, 2014 11:17 am

UPDATE

- Issue is still being investigated.
- ETR - 03/12 Close of business

Exetel apologizes for any inconvenience this may have caused.

Imran.Hossen
Exetel Staff
Posts: 116
Joined: Mon Sep 16, 2013 9:12 pm
Location: Australia

Re: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

Post by Imran.Hossen » Wed Dec 03, 2014 7:58 pm

Update

Kindly note that we are yet awaiting an update from the wholesale supplier, as the estimated time of restoration has expired.

We will have an update announced as soon as the wholesale supplier enables a new update.

Nathanael S
Exetel Staff
Posts: 131
Joined: Tue Oct 21, 2014 1:15 pm
Location: Sri Lanka

Re: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

Post by Nathanael S » Thu Dec 04, 2014 12:08 pm

UPDATE

- Issue is still being investigated.
- ETR - 04/12 Close of business today

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL outage - CASTLE HILL, NSW - Restored

Post by shehanw » Fri Dec 05, 2014 12:57 pm

Update

This outage has been restored.

Exetel apologizes for the inconvenience caused.

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