Unplanned Data Service Outage - Victoria

Old, inactive threads
Post Reply
NadunH
Exetel Staff
Posts: 192
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Unplanned Data Service Outage - Victoria

Post by NadunH » Wed Dec 03, 2014 5:03 pm

Location Affected: Victoria

Event Start Time: 03/12/2014 16:08:00 EDST

Products Impacted - Corporate Data

Additional Information:

Some corporate customers in Victoria may experience connectivity issues.
Root cause still being investigated.

Number of Services Impacted - Unknown

ETR
Our wholesale supplier is unable to provide us with an estimated time of resolution.
Exetel apologizes for any inconvenience this may have caused.

User avatar
kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: Unplanned Data Service Outage - Victoria

Post by kushanw » Wed Dec 03, 2014 10:51 pm

UPDATE

The root cause has been identified as a Fibre break. Our wholesale supplier's Fibre Repair Team is working on it.
Our wholesale supplier is unable to provide us with an ETA.

User avatar
Sumudu D
Exetel Staff
Posts: 115
Joined: Sun Aug 25, 2013 6:24 pm
Location: Australia

Re: Unplanned Data Service Outage - Victoria

Post by Sumudu D » Thu Dec 04, 2014 1:35 am

UPDATE

Our wholesale supplier's Fibre Repair Team is working on it.
Our wholesale supplier is unable to provide us with an ETA.

NadunH
Exetel Staff
Posts: 192
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Data Service Outage - Victoria

Post by NadunH » Thu Dec 04, 2014 3:07 pm

Update : This issue is now resolved. All services are back online.

Post Reply