Unplanned Data Service Outage - Victoria

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NadunH
Exetel Staff
Posts: 195
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Unplanned Data Service Outage - Victoria

Post by NadunH » Wed Dec 03, 2014 5:03 pm

Location Affected: Victoria

Event Start Time: 03/12/2014 16:08:00 EDST

Products Impacted - Corporate Data

Additional Information:

Some corporate customers in Victoria may experience connectivity issues.
Root cause still being investigated.

Number of Services Impacted - Unknown

ETR
Our wholesale supplier is unable to provide us with an estimated time of resolution.
Exetel apologizes for any inconvenience this may have caused.

kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: Unplanned Data Service Outage - Victoria

Post by kushanw » Wed Dec 03, 2014 10:51 pm

UPDATE

The root cause has been identified as a Fibre break. Our wholesale supplier's Fibre Repair Team is working on it.
Our wholesale supplier is unable to provide us with an ETA.

Sumudu D
Exetel Staff
Posts: 115
Joined: Sun Aug 25, 2013 6:24 pm
Location: Australia

Re: Unplanned Data Service Outage - Victoria

Post by Sumudu D » Thu Dec 04, 2014 1:35 am

UPDATE

Our wholesale supplier's Fibre Repair Team is working on it.
Our wholesale supplier is unable to provide us with an ETA.

NadunH
Exetel Staff
Posts: 195
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Data Service Outage - Victoria

Post by NadunH » Thu Dec 04, 2014 3:07 pm

Update : This issue is now resolved. All services are back online.

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