Unplanned ADSL Outage - Charlestown , NSW - In Progress

Old, inactive threads
Post Reply
LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Unplanned ADSL Outage - Charlestown , NSW - In Progress

Post by LodumS » Sat Dec 06, 2014 4:17 pm

Event Notification

Location Affected: Charlestown , NSW

Event Start Time: 05-12-2014 21:26

Products Impacted: ADSL

Additional Information:
Some customers in the above mentioned area may experience connectivity issues.

Root cause still being investigated.

Number of Services Impacted: Unknown

ETR:
Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned ADSL Outage - Charlestown , NSW - In Progress

Post by angelos » Sun Dec 07, 2014 3:58 pm

Update

Our Wholesale Supplier advises this issue is still ongoing and is unable to provide an ETR.

Apologies for the inconvenience caused.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned ADSL Outage - Charlestown , NSW - In Progress

Post by devindag » Mon Dec 08, 2014 12:29 pm

Update

Our Wholesale Supplier advises this issue is still ongoing and is unable to provide an ETR.

Apologies for the inconvenience caused.

aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Re: Unplanned ADSL Outage - Charlestown , NSW - Restored

Post by aroshak » Tue Dec 09, 2014 12:54 pm

Update

Our supplier confirmed that the outage has resolved now.

Event End Time: 08-12-2014 11:54 AEST

Exetel apologizes for any inconvenience this may have caused.

Post Reply