Exetel customer help forum

Posted: **Mon Dec 08, 2014 11:45 am**

Event Notification

Location Affected: BLUE HAVEN, NSW
Event Start Time: 08-12-2014

Products Impacted: ADSL

Additional Information:
Most customers in the above mentioned area may experience connectivity issues.

Root cause still being investigated.

Number of Services Impacted: Unknown

ETR
Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Posted: **Tue Dec 09, 2014 1:10 pm**

Update

Our Wholesale Supplier advises this issue is still ongoing and is unable to provide an ETR.

Apologies for the inconvenience caused.

Posted: **Wed Dec 10, 2014 12:59 pm**

Update

Our Wholesale Supplier advises that this issue is still ongoing and are unable to provide us an ETR yet.

Apologies for the inconvenience caused.

Posted: **Wed Dec 10, 2014 7:55 pm**

Outage Update

This service outage has now been restored.

Exetel apologizes for any inconvenience this may have caused.

Exetel customer help forum

Unplanned ADSL outage - BLUE HAVEN, NSW – In progress

Unplanned ADSL outage - BLUE HAVEN, NSW – In progress

Re: Unplanned ADSL outage - BLUE HAVEN, NSW – In progress

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Unplanned ADSL outage - BLUE HAVEN, NSW – Restored