Unplanned ADSL outage - POREPUNKAH, VIC - In progress

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Amila Fernando
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Posts: 373
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Unplanned ADSL outage - POREPUNKAH, VIC - In progress

Post by Amila Fernando » Tue Dec 30, 2014 8:03 pm

Event Notification

Location Affected: POREPUNKAH, VIC
Event Start Time: 30/12/2014 12:00 EST

Products Impacted - ADSL

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.
Root cause still being investigated.

Number of Services Impacted - Unknown

ETR - Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: Unplanned ADSL outage - POREPUNKAH, VIC - In progress

Post by LodumS » Wed Dec 31, 2014 12:28 pm

UPDATE

- Issue is still being investigated.

- Our supplier is still not able to provide an ETR.

Exetel apologizes for any inconvenience this may have caused.

surinf
Exetel Staff
Posts: 190
Joined: Fri Nov 23, 2012 10:37 pm
Location: Australia

Re: Unplanned ADSL outage - POREPUNKAH, VIC - In progress

Post by surinf » Wed Dec 31, 2014 8:34 pm

UPDATE

- Issue is still being investigated.
- ETR - 05/01/15 Close of Business.

Exetel apologizes for any inconvenience this may have caused.

saadbafik
Exetel Staff
Posts: 146
Joined: Tue Feb 14, 2012 11:12 pm
Location: Sri Lanka

Re: Unplanned ADSL outage - POREPUNKAH, VIC - Resolved

Post by saadbafik » Thu Jan 01, 2015 2:22 pm

Update

Our wholesale supplier has confirmed that the outage has been resolved .

Apologies for the inconvenience caused.

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