Unplanned ADSL Outage - ILKLEY, QLD - In Progress

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LodumS
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Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Unplanned ADSL Outage - ILKLEY, QLD - In Progress

Post by LodumS » Wed Dec 31, 2014 12:06 pm

Event Notification

Location Affected: ILKLEY, QLD

Event Start Time: 31/12/2014 07:00 EST

Products Impacted - ADSL

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.
Root cause still being investigated.

Number of Services Impacted - Unknown

ETR - Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

surinf
Exetel Staff
Posts: 190
Joined: Fri Nov 23, 2012 10:37 pm
Location: Australia

Re: Unplanned ADSL Outage - ILKLEY, QLD - In Progress

Post by surinf » Wed Dec 31, 2014 8:39 pm

UPDATE

- Issue is still being investigated.

- Our supplier is still not able to provide an ETR.

Exetel apologizes for any inconvenience this may have caused.

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saadbafik
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Posts: 146
Joined: Tue Feb 14, 2012 11:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Outage - ILKLEY, QLD - In Progress

Post by saadbafik » Thu Jan 01, 2015 2:27 pm

UPDATE

- Issue is still being investigated.

- Our supplier is still not able to provide an ETR.

Exetel apologizes for any inconvenience this may have caused.

kasunr
Exetel Staff
Posts: 95
Joined: Tue Nov 04, 2014 3:06 pm
Location: Sydney

Re: Unplanned ADSL Outage - ILKLEY, QLD - In Progress

Post by kasunr » Fri Jan 02, 2015 9:15 pm

UPDATE

This service outage has now been restored.
Root cause : Hardware Failure

Exetel apologizes for any inconvenience this may have caused.

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