Unplanned ADSL Outage - NIAGARA PARK, NSW

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saadbafik
Exetel Staff
Posts: 146
Joined: Tue Feb 14, 2012 11:12 pm
Location: Sri Lanka

Unplanned ADSL Outage - NIAGARA PARK, NSW

Post by saadbafik » Fri Jan 02, 2015 11:23 am

Event Notification

Location Affected: NIAGARA PARK, NSW

Event Start Time: 02/01/2015 10:15 EST

Products Impacted - ADSL

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.
Root cause still being investigated.

Number of Services Impacted - Unknown

ETR - Our wholesale supplier is unable to provide us with an estimated time of resolution.

kasunr

Re: Unplanned ADSL Outage - NIAGARA PARK, NSW

Post by kasunr » Fri Jan 02, 2015 8:18 pm

UPDATE

- Issue is still being investigated.
- Root cause : Hardware Failure
- ETR - 05/01/2015 Close Of Business

Exetel apologizes for any inconvenience this may have caused.

aroshak

Re: Unplanned ADSL Outage - NIAGARA PARK, NSW - In progress

Post by aroshak » Sat Jan 03, 2015 2:56 pm

UPDATE

- Issue is still being investigated.
- ETR - 05/01/2015 Close Of Business

Exetel apologizes for any inconvenience this may have caused.

altaafa
Exetel Staff
Posts: 185
Joined: Tue Oct 07, 2014 4:40 pm
Location: Colombo

Re: Unplanned ADSL Outage - NIAGARA PARK, NSW

Post by altaafa » Sun Jan 04, 2015 2:05 pm

UPDATE

- Issue is still being investigated.
- ETR - 05/01/2015 Close Of Business

Exetel apologizes for any inconvenience this may have caused.

Kumudh
Exetel Staff
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: Unplanned ADSL Outage - NIAGARA PARK, NSW - Restored

Post by Kumudh » Mon Jan 05, 2015 7:54 pm

Update

Our wholesale supplier has confirmed that the outage has been resolved yesterday at 4.00pm.

Root cause has been determined to be hardware failure.

Apologies for the inconvenience caused.

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