Unplanned ADSL Outage - ORANGE, NSW - In Progress

Old, inactive threads
Post Reply
User avatar
LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Unplanned ADSL Outage - ORANGE, NSW - In Progress

Post by LodumS » Fri Jan 02, 2015 11:33 am

Event Notification

Location Affected: ORANGE, NSW

Event Start Time: 02/01/2015 07:00 EST

Products Impacted : ADSL

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.
Root cause still being investigated.

Number of Services Impacted : Unknown

ETR : Our wholesale supplier is unable to provide us with an estimated time of resolution.

kasunr
Exetel Staff
Posts: 95
Joined: Tue Nov 04, 2014 3:06 pm
Location: Sydney

Re: Unplanned ADSL Outage - ORANGE, NSW - In Progress

Post by kasunr » Fri Jan 02, 2015 8:21 pm

UPDATE

- Issue is still being investigated.
- Root cause : Hardware Faliure
- ETR 05/01/2015 Close Of Business.

Exetel apologizes for any inconvenience this may have caused.

User avatar
aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Re: Unplanned ADSL Outage - ORANGE, NSW - In Progress

Post by aroshak » Sat Jan 03, 2015 2:57 pm

UPDATE

- Issue is still being investigated.
- ETR 05/01/2015 Close Of Business.

Exetel apologizes for any inconvenience this may have caused.

altaafa
Exetel Staff
Posts: 185
Joined: Tue Oct 07, 2014 4:40 pm
Location: Colombo

Re: Unplanned ADSL Outage - ORANGE, NSW - In Progress

Post by altaafa » Sun Jan 04, 2015 2:06 pm

UPDATE

- Issue is still being investigated.
- ETR 05/01/2015 Close Of Business.

Exetel apologizes for any inconvenience this may have caused.

User avatar
Kumudh
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: Unplanned ADSL Outage - ORANGE, NSW - Restored

Post by Kumudh » Mon Jan 05, 2015 7:48 pm

Update

Our wholesale supplier has confirmed that the outage has been resolved today at 4.09pm.

Root cause has been determined to be faulty hardware.

Apologies for the inconvenience caused.

Post Reply