Unplanned ADSL Outage - OURIMBAH, NSW - In Progress

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surinf

Unplanned ADSL Outage - OURIMBAH, NSW - In Progress

Post by surinf » Fri Jan 02, 2015 12:24 pm

Event Notification

Location Affected: OURIMBAH, NSW

Event Start Time: 02/01/2015 06:52 EST

Products Impacted : ADSL

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.

Root cause : Hardware failure at the exchange.

Number of Services Impacted : Unknown

ETR : 05/01/15 CoB.

Exetel apologizes for any inconvenience this may have caused.

kasunr

Re: Unplanned ADSL Outage - OURIMBAH, NSW - In Progress

Post by kasunr » Fri Jan 02, 2015 9:18 pm

UPDATE

- Root cause : Hardware Failure
- ETR 05/01/2015 Close Of Business

Exetel apologizes for any inconvenience this may have caused.

aroshak

Re: Unplanned ADSL Outage - OURIMBAH, NSW - In Progress

Post by aroshak » Sat Jan 03, 2015 2:59 pm

UPDATE

- Root cause : Hardware Failure
- ETR 05/01/2015 Close Of Business

Exetel apologizes for any inconvenience this may have caused.

altaafa
Exetel Staff
Posts: 185
Joined: Tue Oct 07, 2014 4:40 pm
Location: Colombo

Re: Unplanned ADSL Outage - OURIMBAH, NSW - In Progress

Post by altaafa » Sun Jan 04, 2015 2:04 pm

UPDATE

- Root cause : Hardware Failure
- ETR 05/01/2015 Close Of Business

Exetel apologizes for any inconvenience this may have caused.

Kumudh
Exetel Staff
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: Unplanned ADSL Outage - OURIMBAH, NSW - Restored

Post by Kumudh » Mon Jan 05, 2015 8:14 pm

Update

Our wholesale supplier has confirmed that the outage has been resolved yesterday at 4.00pm.

Root cause has been determined to be hardware failure.

Apologies for the inconvenience caused.

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