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Unplanned ADSL Outage - OURIMBAH, NSW - In Progress

Posted: Fri Jan 02, 2015 12:24 pm
by surinf
Event Notification

Location Affected: OURIMBAH, NSW

Event Start Time: 02/01/2015 06:52 EST

Products Impacted : ADSL

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.

Root cause : Hardware failure at the exchange.

Number of Services Impacted : Unknown

ETR : 05/01/15 CoB.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Outage - OURIMBAH, NSW - In Progress

Posted: Fri Jan 02, 2015 9:18 pm
by kasunr
UPDATE

- Root cause : Hardware Failure
- ETR 05/01/2015 Close Of Business

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Outage - OURIMBAH, NSW - In Progress

Posted: Sat Jan 03, 2015 2:59 pm
by aroshak
UPDATE

- Root cause : Hardware Failure
- ETR 05/01/2015 Close Of Business

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Outage - OURIMBAH, NSW - In Progress

Posted: Sun Jan 04, 2015 2:04 pm
by altaafa
UPDATE

- Root cause : Hardware Failure
- ETR 05/01/2015 Close Of Business

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Outage - OURIMBAH, NSW - Restored

Posted: Mon Jan 05, 2015 8:14 pm
by Kumudh
Update

Our wholesale supplier has confirmed that the outage has been resolved yesterday at 4.00pm.

Root cause has been determined to be hardware failure.

Apologies for the inconvenience caused.