Unplanned ADSL Outage in TAMWORTH WEST, NSW - In Progress

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Kaushalya
Exetel Staff
Posts: 269
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Unplanned ADSL Outage in TAMWORTH WEST, NSW - In Progress

Post by Kaushalya » Fri Jan 02, 2015 3:51 pm

Event Notification

Location Affected: TAMWORTH WEST, NSW

Event Start Time: 02/01/2015 06:45 EST

Products Impacted : ADSL

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.

Root cause : Under investigations

Number of Services Impacted : Unknown

ETR : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

kasunr

Re: Unplanned ADSL Outage in TAMWORTH WEST, NSW - In Progres

Post by kasunr » Fri Jan 02, 2015 8:24 pm

UPDATE

- Issue is still being investigated.
- Our supplier is still not able to provide an ETR.

Exetel apologizes for any inconvenience this may have caused.

aroshak

Re: Unplanned ADSL Outage in TAMWORTH WEST, NSW - In Progres

Post by aroshak » Sat Jan 03, 2015 2:58 pm

UPDATE

- Issue is still being investigated.
- Our supplier is still not able to provide an ETR.

Exetel apologizes for any inconvenience this may have caused.

altaafa
Exetel Staff
Posts: 185
Joined: Tue Oct 07, 2014 4:40 pm
Location: Colombo

Re: Unplanned ADSL Outage in TAMWORTH WEST, NSW - In Progres

Post by altaafa » Sun Jan 04, 2015 2:05 pm

UPDATE

- Issue is still being investigated.
- Our supplier is still not able to provide an ETR.

Exetel apologizes for any inconvenience this may have caused.

Kumudh
Exetel Staff
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: Unplanned ADSL Outage in TAMWORTH WEST, NSW - Restored

Post by Kumudh » Mon Jan 05, 2015 7:58 pm

Update

Our wholesale supplier has confirmed that the outage has been resolved yesterday at 7.52am.

Root cause has been determined to be faulty AC power supply.

Apologies for the inconvenience caused.

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