Unplanned Fibre Outage - Springfield Lake, QLD - In Progress

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aroshak

Unplanned Fibre Outage - Springfield Lake, QLD - In Progress

Post by aroshak » Thu Jan 22, 2015 12:59 pm

Event Notification

Location Affected: Springfield Lake, QLD

Event Start Time: 22/01/2015 10:15 AEST

Products Impacted: Fibre

Additional Information:
Some customers in the above mentioned area may experience connectivity issues.

Root Cause: Unkown

Number of Services Impacted: Unknown

ETR: 22/01/15 Close of Business

Exetel apologizes for the inconvenience caused.

Kumudh
Exetel Staff
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: Unplanned Fibre Outage - Springfield Lake, QLD - In Prog

Post by Kumudh » Thu Jan 22, 2015 7:54 pm

UPDATE

This issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned Fibre Outage - Springfield Lake, QLD - In Prog

Post by angelos » Fri Jan 23, 2015 2:30 pm

Update

This issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

surinf

Re: Unplanned Fibre Outage - Springfield Lake, QLD - In Prog

Post by surinf » Fri Jan 23, 2015 8:11 pm

Update

This issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Unplanned Fibre Outage - Springfield Lake, QLD - In Prog

Post by devindag » Sat Jan 24, 2015 12:52 pm

Update

This issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Kumudh
Exetel Staff
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: Unplanned Fibre Outage - Springfield Lake, QLD - Restore

Post by Kumudh » Sun Jan 25, 2015 5:52 pm

UPDATE

Our supplier has advised the services affected should be restored as of 24/01 06.53pm AEST. It may take a while before all services come online. You may need to power-cycle(turn off/on from power socket) ONT, before the service re-connects.

Exetel apologizes for any inconvenience this may have caused.

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