Unplanned Fibre Outage

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NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Unplanned Fibre Outage

Post by NIrmitha » Sun Jan 25, 2015 8:19 pm

Event Notification

Location Affected: ALL STATES

Event Start Date: 25/01/2015

Products Impacted: Fibre

Additional Information:
Some fiber services may experience connectivity issues.

Root Cause: Unknown

Number of Services Impacted: Unknown

ETR: Unable to provide an estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Imran.Hossen

Unplanned Fibre Outage

Post by Imran.Hossen » Mon Jan 26, 2015 12:44 am

Update

Many services seem to be back online and stable with no further interruptions. Kindly power cycle the Network Termination Device and test the service for any further interruptions.

Imran.Hossen

Unplanned Fibre Outage - Resolved

Post by Imran.Hossen » Tue Jan 27, 2015 12:33 am

Update

Outage restored successfully. However the wholesale supplier was unable to confirm a root cause for this service outage. We will be however monitoring all services further to prevent this instance from occurring again.

Exetel apologies for the inconvenience caused.

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