Unplanned ADSL/PSTN Outage - HAPPY VALLEY, SA- In Progress

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LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Unplanned ADSL/PSTN Outage - HAPPY VALLEY, SA- In Progress

Post by LodumS » Mon Feb 16, 2015 5:03 pm

Event Notification

Location Affected: HAPPY VALLEY, SA

Event Start Time: 16/02/2015 10:36:00 AEST

Products Impacted: ADSL and PSTN

Additional Information:
Some customers in the above mentioned area may experience connectivity issues.

Root Cause: Unkown

Number of Services Impacted: Unknown

ETR: Our supplier advise that the issue is being investigated however they are not able to provide an ETR

Exetel apologizes for the inconvenience caused.

Shukri
Exetel Staff
Posts: 284
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unplanned ADSL/PSTN Outage - HAPPY VALLEY, SA- In Progre

Post by Shukri » Tue Feb 17, 2015 4:29 am

Update

This outage is still in progress and our wholesale supplier is unable to provide us with an estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.

Kumudh
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: Unplanned ADSL/PSTN Outage - HAPPY VALLEY, SA - Restored

Post by Kumudh » Tue Feb 17, 2015 8:28 pm

Update

Our suppler has advised that this outage has been restored as of 7:04pm today. Please restart your end devices and check the service.

Exetel apologizes for the inconvenience caused.

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