Unplanned ADSL/PSTN Outage - NSW - In progress

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Amila Fernando
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Posts: 373
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Unplanned ADSL/PSTN Outage - NSW - In progress

Post by Amila Fernando » Fri Apr 24, 2015 6:28 pm

Event Notification

Locations Affected: Avoca Beach, Saratoga , Terrigal - NSW
Event Start Time: 24/04/2015 14:25:35

Products Impacted: DSL/Telephony

Additional Information:

Most customers in the above mentioned area may experience a temporary disruption to their ADSL/Telephony service.
Root cause still being investigated.

Number of Services Impacted: Unknown

ETR - Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Nathanael S
Exetel Staff
Posts: 131
Joined: Tue Oct 21, 2014 1:15 pm
Location: Sri Lanka

Re: Unplanned ADSL/PSTN Outage - NSW - In progress

Post by Nathanael S » Sat Apr 25, 2015 3:35 pm

Update:

Outage is still ongoing.

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

dulipf
Exetel Staff
Posts: 123
Joined: Tue Mar 10, 2015 2:56 pm
Location: Australia

Re: Unplanned ADSL/PSTN Outage - NSW - In progress

Post by dulipf » Sun Apr 26, 2015 4:02 pm

Update:

Outage is still ongoing.

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Re: Unplanned ADSL/PSTN Outage - NSW - In progress

Post by aroshak » Mon Apr 27, 2015 12:51 pm

Update:

Outage is still ongoing.

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Nathanael S
Exetel Staff
Posts: 131
Joined: Tue Oct 21, 2014 1:15 pm
Location: Sri Lanka

Re: Unplanned ADSL/PSTN Outage - NSW - Restored

Post by Nathanael S » Mon Apr 27, 2015 5:24 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

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