Unplanned ADSL outage - NSW - In progress

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Amila Fernando
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Posts: 372
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Unplanned ADSL outage - NSW - In progress

Post by Amila Fernando » Sun Jul 05, 2015 11:05 pm

Event Notification

Location Affected: Some areas in NSW
Event Start Time: 05/07/2015 18:17 EST

Products Impacted - ADSL

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.
Root cause still being investigated.

Number of Services Impacted - Unknown

ETR - Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Rashmika
Exetel Staff
Posts: 119
Joined: Fri Jan 23, 2015 11:26 am
Location: Australia

Re: Unplanned ADSL outage - NSW - In progress

Post by Rashmika » Mon Jul 06, 2015 11:39 am

Update

Our supplier advises that the outage is still ongoing.

ETR: Supplier could not provide an ETR at this moment

Apologies for any inconvenience caused.

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LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: Unplanned ADSL outage - NSW - Restored

Post by LodumS » Tue Jul 07, 2015 11:23 am

UPDATE

This service outage has now been restored.

Root cause : Hardware Failure

Exetel apologizes for any inconvenience this may have caused.

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