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Unplanned ADSL outage - NSW - In progress

Posted: Sun Jul 05, 2015 11:05 pm
by Amila Fernando
Event Notification

Location Affected: Some areas in NSW
Event Start Time: 05/07/2015 18:17 EST

Products Impacted - ADSL

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.
Root cause still being investigated.

Number of Services Impacted - Unknown

ETR - Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL outage - NSW - In progress

Posted: Mon Jul 06, 2015 11:39 am
by Rashmika
Update

Our supplier advises that the outage is still ongoing.

ETR: Supplier could not provide an ETR at this moment

Apologies for any inconvenience caused.

Re: Unplanned ADSL outage - NSW - Restored

Posted: Tue Jul 07, 2015 11:23 am
by LodumS
UPDATE

This service outage has now been restored.

Root cause : Hardware Failure

Exetel apologizes for any inconvenience this may have caused.