Unplanned Fibre Outage - All States - In Progress

Old, inactive threads
Post Reply
Kumudh
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Unplanned Fibre Outage - All States - In Progress

Post by Kumudh » Sun Jul 12, 2015 1:35 pm

Event Notification

Event Start Time: 12/07/2015 12:35 AEST

Event End Time: Ongoing/no ETA

Products Impacted: Fibre services

Additional Information:
Most Fibre service will experience connectivity issues.

Root cause: Engineers are currently investigating the root cause. Updates to follow.

Exetel apologizes for any inconvenience this may have caused.

Amila Fernando
Forum Admin
Posts: 373
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned Fibre Outage - All States - In Progress

Post by Amila Fernando » Sun Jul 12, 2015 3:55 pm

UPDATE

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Kaushalya
Exetel Staff
Posts: 269
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Unplanned Fibre Outage - All States - Restored

Post by Kaushalya » Sun Jul 12, 2015 8:13 pm

UPDATE

This service outage has been restored.

Root cause : Hardware Failure

Exetel apologizes for any inconvenience this may have caused.

Post Reply