Unplanned Corporate Data Outage - NSW - In Progress

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aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Unplanned Corporate Data Outage - NSW - In Progress

Post by aroshak » Tue Jul 14, 2015 9:05 am

Event Notification

Event Start Time: 13/07/2015 18:00 AEST

Products Impacted: Some of the corporate Optus services in Burke St data center. One Trunk is affected.

Additional Information:
Some customers in NSW will experience connectivity issues. Our supplier is unable to provide an ETR at this stage.

Root cause: Currently Unknown. Engineers are currently investigating the root cause. Updates to follow.

Exetel apologizes for any inconvenience this may have caused.

aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Re: Unplanned Corporate Data Outage - NSW - In Progress

Post by aroshak » Tue Jul 14, 2015 9:47 am

Update:

Optus is currently arranging a technician to go out to the Data Centre.

aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Re: Unplanned Corporate Data Outage - NSW - In Progress

Post by aroshak » Tue Jul 14, 2015 11:58 am

Update:

A technician has been dispatched to the data center.

aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Re: Unplanned Corporate Data Outage - NSW - In Progress

Post by aroshak » Tue Jul 14, 2015 2:39 pm

Update:

Technician is still working on the Data centre for a resolution.

EroshanJ
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Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Unplanned Corporate Data Outage - NSW - In Progress

Post by EroshanJ » Tue Jul 14, 2015 8:31 pm

Update:

Another technician dispatched to data centre and work in progress of replacing the faulty equipment.

michaeld
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Posts: 93
Joined: Tue Mar 03, 2015 11:09 pm
Location: Sydney

Re: Unplanned Corporate Data Outage - NSW - Restored

Post by michaeld » Wed Jul 15, 2015 12:10 am

Update:

Event Start Time: 13/07/2015 18:00 AEST
Event End Time: 14/07/2015 23:16 AEST

This service outage has now been restored.

Root cause : Hardware Failure

Exetel apologizes for any inconvenience this may have caused.

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