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Unplanned Outage - Exetel Services, Australia wide

Posted: Fri Aug 21, 2015 10:14 am
by aroshak
Event Notification

Event Start Time : 21/08/2015 09:43 AEST

Event End Time : Ongoing

Products Impacted:Exetel VOIP services, DNS, Some Internet services & Main website, Australia wide.

Root cause: Network issue which is under investigation.

ETR: Not available at the moment.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Outage - Exetel Services, Australia wide

Posted: Fri Aug 21, 2015 10:37 am
by aroshak
UPDATE

The issue is partially rectified. The DNS servers are up and running now.

Re: Unplanned Outage - Exetel Services, Australia wide

Posted: Fri Aug 21, 2015 11:10 am
by aroshak
UPDATE

The issue is partially rectified. Most services are working now except the outgoing calls on VOIP services.

Re: Unplanned Outage - Exetel Services, Australia wide

Posted: Fri Aug 21, 2015 12:25 pm
by aroshak
UPDATE

All services are currently restored. We are still waiting for the formal confirmation.

Re: Unplanned Outage - Exetel Services, Australia wide

Posted: Fri Aug 21, 2015 12:33 pm
by aroshak
UPDATE

Outage has been rectified. All services should be up and running.

Exetel apologizes for any inconvenience this may have caused.