Unplanned ADSL & Fibre Outage - NSW - In Progress

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Unplanned ADSL & Fibre Outage - NSW - In Progress

Post by angelos » Sun Oct 25, 2015 2:54 pm

Event Notification

Location Affected: Multiple Suburbs, New South Wales

Event Start Time: 25 Oct 2015 14:30 AEST

Products Impacted: ADSL & Fibre

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

Root cause: Still being investigated.

Number of Services Impacted: Unknown

ETR: Not Available yet

Exetel apologizes for any inconvenience this may have caused.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unplanned ADSL & Fibre Outage - NSW - In Progress

Post by angelos » Sun Oct 25, 2015 4:01 pm

Update

We can see services coming online at the moment. If your connection is still down, please restart your modem/router and check if the issue persists.

The root cause is still being investigated.

Apologies for any inconvenience caused.

Amila Fernando
Exetel Staff
Posts: 380
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned ADSL & Fibre Outage - NSW -Restored

Post by Amila Fernando » Sun Oct 25, 2015 11:22 pm

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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