Unplanned Corporate Data Outage - WA

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EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Unplanned Corporate Data Outage - WA

Post by EroshanJ » Tue Oct 27, 2015 1:42 am

Event Notification

Location Affected: Western Australia

Event Start Time: 26 Oct 2015 14:50 Local time

Products Impacted: Corporate Ethernet over Copper services.

Additional Information: An aggregation link between Exetel and supplier is currently experiencing connectivity issues.

Root cause: Still being investigated.

Number of Services Impacted: 7

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.
Last edited by EroshanJ on Tue Oct 27, 2015 4:09 pm, edited 1 time in total.

lasithah
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Posts: 235
Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Unplanned Corporate Data Outage - WA

Post by lasithah » Tue Oct 27, 2015 10:53 am

Status Update

Issue identified to be a Fiber break and Field operations on site investigating

No ETR at this stage

lasithah
Exetel Staff
Posts: 235
Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Re: Unplanned Corporate Data Outage - WA

Post by lasithah » Tue Oct 27, 2015 3:54 pm

Status Update

Fiber cut has been resolved and there is a possible Hardware Fault is now been investigated. Technicians on site investigating.

No ETR

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Unplanned Corporate Data Outage - WA

Post by EroshanJ » Tue Oct 27, 2015 8:21 pm

Status Update

Field technicians are currently working on this fault as of now. We regret to inform that we are unable provide an ETR at this stage.

Nathanael S
Exetel Staff
Posts: 131
Joined: Tue Oct 21, 2014 1:15 pm
Location: Sri Lanka

Re: Unplanned Corporate Data Outage - WA

Post by Nathanael S » Wed Oct 28, 2015 6:39 am

Status Update

The suppliers have advised that an ETA will be provided on the technician's visit during the course of this morning.

aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Re: Unplanned Corporate Data Outage - WA

Post by aroshak » Wed Oct 28, 2015 9:51 am

Status Update

Another field technician has dispatched this morning to change a faulty card at the exchange. The light source of the card has detected to be degraded. We regret to inform that we are unable provide an ETR at this stage.

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Unplanned Corporate Data Outage - WA

Post by EroshanJ » Wed Oct 28, 2015 1:33 pm

Status Update

Field technician is currently working in the Data Centre. Further updates to follow.

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Unplanned Corporate Data Outage - WA

Post by EroshanJ » Wed Oct 28, 2015 3:36 pm

Status Update

Field technician has completed the task in Data Centre, heading to exchange in order to complete the job.

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Unplanned Corporate Data Outage - WA

Post by EroshanJ » Wed Oct 28, 2015 5:02 pm

Status Update

Field technician is currently working at the exchange.

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Unplanned Corporate Data Outage - WA

Post by EroshanJ » Wed Oct 28, 2015 9:03 pm

Status Update

Issue is still ongoing and currently liaising with Supplier to rectify the fault.

aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Re: Unplanned Corporate Data Outage - WA

Post by aroshak » Thu Oct 29, 2015 12:06 pm

Status Update

Issue is still ongoing. Supplier has dispatched a fiber team to the data center where the node in question is located at. Supplier has completed troubleshooting at the exchange with all the transmission equipment and cabling.

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Unplanned Corporate Data Outage - WA

Post by EroshanJ » Thu Oct 29, 2015 3:07 pm

Status Update

Field technician currently restoring damaged Fibre cables at the Pier street exchange.

Nathanael S
Exetel Staff
Posts: 131
Joined: Tue Oct 21, 2014 1:15 pm
Location: Sri Lanka

Re: Unplanned Corporate Data Outage - WA

Post by Nathanael S » Fri Oct 30, 2015 1:23 am

Status Update

The outage has now been restored. We apologize for the inconvenience caused.

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