Page 1 of 1

Unplanned Corporate Data Outage - WA

Posted: Tue Oct 27, 2015 1:42 am
by EroshanJ
Event Notification

Location Affected: Western Australia

Event Start Time: 26 Oct 2015 14:50 Local time

Products Impacted: Corporate Ethernet over Copper services.

Additional Information: An aggregation link between Exetel and supplier is currently experiencing connectivity issues.

Root cause: Still being investigated.

Number of Services Impacted: 7

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.

Unplanned Corporate Data Outage - WA

Posted: Tue Oct 27, 2015 10:53 am
by lasithah
Status Update

Issue identified to be a Fiber break and Field operations on site investigating

No ETR at this stage

Re: Unplanned Corporate Data Outage - WA

Posted: Tue Oct 27, 2015 3:54 pm
by lasithah
Status Update

Fiber cut has been resolved and there is a possible Hardware Fault is now been investigated. Technicians on site investigating.

No ETR

Re: Unplanned Corporate Data Outage - WA

Posted: Tue Oct 27, 2015 8:21 pm
by EroshanJ
Status Update

Field technicians are currently working on this fault as of now. We regret to inform that we are unable provide an ETR at this stage.

Re: Unplanned Corporate Data Outage - WA

Posted: Wed Oct 28, 2015 6:39 am
by Nathanael S
Status Update

The suppliers have advised that an ETA will be provided on the technician's visit during the course of this morning.

Re: Unplanned Corporate Data Outage - WA

Posted: Wed Oct 28, 2015 9:51 am
by aroshak
Status Update

Another field technician has dispatched this morning to change a faulty card at the exchange. The light source of the card has detected to be degraded. We regret to inform that we are unable provide an ETR at this stage.

Re: Unplanned Corporate Data Outage - WA

Posted: Wed Oct 28, 2015 1:33 pm
by EroshanJ
Status Update

Field technician is currently working in the Data Centre. Further updates to follow.

Re: Unplanned Corporate Data Outage - WA

Posted: Wed Oct 28, 2015 3:36 pm
by EroshanJ
Status Update

Field technician has completed the task in Data Centre, heading to exchange in order to complete the job.

Re: Unplanned Corporate Data Outage - WA

Posted: Wed Oct 28, 2015 5:02 pm
by EroshanJ
Status Update

Field technician is currently working at the exchange.

Re: Unplanned Corporate Data Outage - WA

Posted: Wed Oct 28, 2015 9:03 pm
by EroshanJ
Status Update

Issue is still ongoing and currently liaising with Supplier to rectify the fault.

Re: Unplanned Corporate Data Outage - WA

Posted: Thu Oct 29, 2015 12:06 pm
by aroshak
Status Update

Issue is still ongoing. Supplier has dispatched a fiber team to the data center where the node in question is located at. Supplier has completed troubleshooting at the exchange with all the transmission equipment and cabling.

Re: Unplanned Corporate Data Outage - WA

Posted: Thu Oct 29, 2015 3:07 pm
by EroshanJ
Status Update

Field technician currently restoring damaged Fibre cables at the Pier street exchange.

Re: Unplanned Corporate Data Outage - WA

Posted: Fri Oct 30, 2015 1:23 am
by Nathanael S
Status Update

The outage has now been restored. We apologize for the inconvenience caused.