Unplanned Corporate Data Outage - NSW

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aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Unplanned Corporate Data Outage - NSW

Post by aroshak » Tue Dec 01, 2015 2:34 pm

Event Notification

Location Affected: NSW

Event Start Time: 01st Dec 2015 13:54 AEST

Products Impacted: Some corporate Ethernet Over Copper Services (EOC) in two Sydney exchanges are affected by the Outage.

Root cause: Outage was caused by three malfunctioning DSLAM cards.

Number of Services Impacted: 12

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Unplanned Corporate Data Outage - NSW

Post by EroshanJ » Tue Dec 01, 2015 5:05 pm

Update

Field technicians are currently on-site working on this issue. No ETR at this stage.

lasithah
Exetel Staff
Posts: 235
Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Re: Unplanned Corporate Data Outage - NSW

Post by lasithah » Tue Dec 01, 2015 8:26 pm

This outage has been resolved.

Additional Information: Transmission Link Fault due to a Fibre Break, Field Tech isolated and spliced the Fibre to restore the link.

Estimated Time To Restoration: 19:33hrs

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