Unplanned ADSL and Fibre Outage - Connectivity Issues - WA

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Imran.Hossen
Exetel Staff
Posts: 116
Joined: Mon Sep 16, 2013 9:12 pm
Location: Australia

Unplanned ADSL and Fibre Outage - Connectivity Issues - WA

Post by Imran.Hossen » Mon Sep 26, 2016 4:38 pm

Event Notification

Location Affected: Multiple suburbs across WA
Event Start Time: 26-09-2016

Products Impacted: ADSL and Fibre

Additional Information:
Most customers in the above mentioned area may experience intermittent speed and connectivity issues.

Root cause still being investigated.

Number of Services Impacted: Unknown

ETR
Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

P Hewavitharana
Exetel Staff
Posts: 128
Joined: Fri May 29, 2015 3:53 pm
Location: Colombo

Re: Unplanned ADSL and Fibre Outage - Connectivity Issues -

Post by P Hewavitharana » Mon Sep 26, 2016 10:52 pm

Event Update

ETR : No ETR Yet

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.

KavindaS
Forum Admin
Posts: 2506
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Unplanned ADSL and Fibre Outage -Connectivity Issues -WA

Post by KavindaS » Tue Sep 27, 2016 2:24 pm

Update
=======
Our senior engineers are still working on this with our wholesale supplier.

ETR - Our wholesale supplier is unable to provide us with an estimated time of restoration.

Exetel apologizes for any inconvenience this may have caused.

michaeld
Exetel Staff
Posts: 93
Joined: Tue Mar 03, 2015 11:09 pm
Location: Sydney

Re: Unplanned ADSL and Fibre Outage - Connectivity Issues -

Post by michaeld » Tue Sep 27, 2016 11:47 pm

Update

The outage has now been successfully restored.

Exetel apologizes for any inconvenience this may have caused.

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