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Unplanned ADSL and Fibre Outage - Connectivity Issues - WA

Posted: Mon Sep 26, 2016 4:38 pm
by Imran.Hossen
Event Notification

Location Affected: Multiple suburbs across WA
Event Start Time: 26-09-2016

Products Impacted: ADSL and Fibre

Additional Information:
Most customers in the above mentioned area may experience intermittent speed and connectivity issues.

Root cause still being investigated.

Number of Services Impacted: Unknown

ETR
Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL and Fibre Outage - Connectivity Issues -

Posted: Mon Sep 26, 2016 10:52 pm
by P Hewavitharana
Event Update

ETR : No ETR Yet

Additional Information:

Most customers in the above mentioned area may experience connectivity issues.

Re: Unplanned ADSL and Fibre Outage -Connectivity Issues -WA

Posted: Tue Sep 27, 2016 2:24 pm
by KavindaS
Update
=======
Our senior engineers are still working on this with our wholesale supplier.

ETR - Our wholesale supplier is unable to provide us with an estimated time of restoration.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL and Fibre Outage - Connectivity Issues -

Posted: Tue Sep 27, 2016 11:47 pm
by michaeld
Update

The outage has now been successfully restored.

Exetel apologizes for any inconvenience this may have caused.