Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD

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Imran.Hossen
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Posts: 116
Joined: Mon Sep 16, 2013 9:12 pm
Location: Australia

Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD

Post by Imran.Hossen » Fri Sep 30, 2016 2:13 pm

Event Notification

Location Affected: Toowoomba, QLD

Event Start Time: 30/09/2016

Products Impacted: Fibre

Additional Information:
Most Customers may experience Internet service disruption.

Root cause : Unknown

Number of Services Impacted: Unknown

ETR
Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Imran.Hossen
Exetel Staff
Posts: 116
Joined: Mon Sep 16, 2013 9:12 pm
Location: Australia

Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD

Post by Imran.Hossen » Fri Sep 30, 2016 3:07 pm

Update

Our supplier reports that there has been a Fibre cut reported 16.6Km away from Toowoomba City.

The supplier has already submitted a crew of technicians to have this restoration be completed.

Currently there is no ETA for this service outage.

Amila Fernando
Forum Admin
Posts: 372
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD

Post by Amila Fernando » Fri Sep 30, 2016 8:53 pm

UPDATE

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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eromala
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Posts: 163
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Location: Austrailia

Re: Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD

Post by eromala » Sat Oct 01, 2016 11:00 pm

Update

Kindly note that the outage has now been successfully restored. Please reboot/restart your modem/router's.

Exetel apologies for the inconvenience caused.

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