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Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD

Posted: Fri Sep 30, 2016 2:13 pm
by Imran.Hossen
Event Notification

Location Affected: Toowoomba, QLD

Event Start Time: 30/09/2016

Products Impacted: Fibre

Additional Information:
Most Customers may experience Internet service disruption.

Root cause : Unknown

Number of Services Impacted: Unknown

ETR
Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD

Posted: Fri Sep 30, 2016 3:07 pm
by Imran.Hossen
Update

Our supplier reports that there has been a Fibre cut reported 16.6Km away from Toowoomba City.

The supplier has already submitted a crew of technicians to have this restoration be completed.

Currently there is no ETA for this service outage.

Re: Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD

Posted: Fri Sep 30, 2016 8:53 pm
by Amila Fernando
UPDATE

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD

Posted: Sat Oct 01, 2016 11:00 pm
by eromala
Update

Kindly note that the outage has now been successfully restored. Please reboot/restart your modem/router's.

Exetel apologies for the inconvenience caused.