Unplanned ADSL Outage - Multiple Suburbs - WA - In Progress

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Imran.Hossen
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Posts: 116
Joined: Mon Sep 16, 2013 9:12 pm
Location: Australia

Unplanned ADSL Outage - Multiple Suburbs - WA - In Progress

Post by Imran.Hossen » Mon Oct 03, 2016 9:37 am

Event Notification

Location Affected: Multiple Suburbs, WA
Event Start Time: 06:13 - 03/10/2016

Products Impacted: ADSL

Additional Information:
Most customers in the above mentioned area may experience connectivity issues.

Root cause - Unknown

Number of Services Impacted: Unknown

ETR - No ETA

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

KavindaS
Forum Admin
Posts: 2549
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Unplanned ADSL Outage - Multiple Suburbs - WA - In Progr

Post by KavindaS » Mon Oct 03, 2016 6:17 pm

Update
======
Issue - Supplier network equipment failure. A field technician is in the process of visiting to the location and replace the device.

ETR - No ETA

Exetel apologizes for any inconvenience this may have caused.

SankhaB
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Posts: 156
Joined: Thu Aug 27, 2015 3:00 pm
Location: Sydney

Re: Unplanned ADSL Outage - Multiple Suburbs - WA - In Progr

Post by SankhaB » Mon Oct 03, 2016 10:17 pm

UPDATE

Issue is still being investigated.
- Our supplier is still not able to provide an ETR.

Exetel apologizes for any inconvenience this may have caused

Shukri
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Posts: 284
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unplanned ADSL Outage - Multiple Suburbs - WA - In Progr

Post by Shukri » Tue Oct 04, 2016 8:46 am

UPDATE

Issue is still being investigated.

ETR : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

HimaJ
Exetel Staff
Posts: 210
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned ADSL Outage - Multiple Suburbs - WA - In Progr

Post by HimaJ » Tue Oct 04, 2016 10:58 pm

Update

Kindly note that the outage has now been successfully restored.

Exetel apologies for the inconvenience caused.

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