Exetel customer help forum

Event Notification

Location Affected: Multiple Suburbs, WA
Event Start Time: 06:13 - 03/10/2016

Products Impacted: ADSL

Additional Information:
Most customers in the above mentioned area may experience connectivity issues.

Root cause - Unknown

Number of Services Impacted: Unknown

ETR - No ETA

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

Update
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Issue - Supplier network equipment failure. A field technician is in the process of visiting to the location and replace the device.

ETR - No ETA

Exetel apologizes for any inconvenience this may have caused.

UPDATE

Issue is still being investigated.
- Our supplier is still not able to provide an ETR.

Exetel apologizes for any inconvenience this may have caused

UPDATE

Issue is still being investigated.

ETR : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Update

Kindly note that the outage has now been successfully restored.

Exetel apologies for the inconvenience caused.