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Unplanned ADSL Outage - Multiple Suburbs - WA - In Progress

Posted: Mon Oct 03, 2016 9:37 am
by Imran.Hossen
Event Notification

Location Affected: Multiple Suburbs, WA
Event Start Time: 06:13 - 03/10/2016

Products Impacted: ADSL

Additional Information:
Most customers in the above mentioned area may experience connectivity issues.

Root cause - Unknown

Number of Services Impacted: Unknown

ETR - No ETA

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Outage - Multiple Suburbs - WA - In Progr

Posted: Mon Oct 03, 2016 6:17 pm
by KavindaS
Update
======
Issue - Supplier network equipment failure. A field technician is in the process of visiting to the location and replace the device.

ETR - No ETA

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Outage - Multiple Suburbs - WA - In Progr

Posted: Mon Oct 03, 2016 10:17 pm
by SankhaB
UPDATE

Issue is still being investigated.
- Our supplier is still not able to provide an ETR.

Exetel apologizes for any inconvenience this may have caused

Re: Unplanned ADSL Outage - Multiple Suburbs - WA - In Progr

Posted: Tue Oct 04, 2016 8:46 am
by Shukri
UPDATE

Issue is still being investigated.

ETR : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Re: Unplanned ADSL Outage - Multiple Suburbs - WA - In Progr

Posted: Tue Oct 04, 2016 10:58 pm
by HimaJ
Update

Kindly note that the outage has now been successfully restored.

Exetel apologies for the inconvenience caused.