Unplanned Corporate Data Outage - South Australia

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NadunH
Exetel Staff
Posts: 201
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Unplanned Corporate Data Outage - South Australia

Post by NadunH » Tue Oct 25, 2016 4:55 pm

Unplanned Corporate Data outage - South Australia – In progress

Event Notification

Location Affected: Multiple Suburbs, South Australia
Event Start Time: 25-10-2016 04:30PM AEST

Products Impacted: Some Data services in South Australia

Additional Information:
Some corporate customers in Victoria may experience connectivity issues.

Root cause still being investigated.

Number of Services Impacted: Unknown

ETR
Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

dulipf
Exetel Staff
Posts: 123
Joined: Tue Mar 10, 2015 2:56 pm
Location: Australia

Re: Unplanned Corporate Data Outage - South Australia

Post by dulipf » Tue Oct 25, 2016 10:30 pm

Update

The physical issues with the Trunks have been rectified.

However our supplier is still investigating the soft issues as services are still offline.

Unfortunately our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

NadunH
Exetel Staff
Posts: 201
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Corporate Data Outage - South Australia

Post by NadunH » Wed Oct 26, 2016 7:53 am

Update

The issue is escalated to the suppliers higher level engineers

No estimated time of resolution at this stage.

NadunH
Exetel Staff
Posts: 201
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Corporate Data Outage - South Australia

Post by NadunH » Wed Oct 26, 2016 8:51 am

Update

This issue is now fixed and the root cause was identified as supplier equipment failure.

Exetel apologizes for any inconvenience this may have caused.

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