Unplanned Corporate Data Outage - AAPT - NSW - VIC

Old, inactive threads
Post Reply
NadunH
Exetel Staff
Posts: 201
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Unplanned Corporate Data Outage - AAPT - NSW - VIC

Post by NadunH » Tue Nov 22, 2016 8:46 am

Unplanned Corporate Data Outage - AAPT - NSW - VIC - Transmission Link fault

Event Notification

Locations Affected: Multiple Suburbs, New South Wales and Victoria

Event Start Time: 22-11-2016 03:38AM AEDT

Products Impacted: Some AAPT services in New South Wales and Victoria

Root cause still being investigated.

Exetel apologizes for any inconvenience this may have caused.

NadunH
Exetel Staff
Posts: 201
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Corporate Data Outage - AAPT - NSW - VIC

Post by NadunH » Tue Nov 22, 2016 9:27 am

Update

After Fibre work around solution has been implemented some services remain off line, Engineers investigating further solutions

dulipf
Exetel Staff
Posts: 123
Joined: Tue Mar 10, 2015 2:56 pm
Location: Australia

Re: Unplanned Corporate Data Outage - AAPT - NSW - VIC

Post by dulipf » Tue Nov 22, 2016 10:20 am

Update

Our supplier had advised some services have come online however some Services in Revesby and Kingsgrove NSW remain off line.

Engineers continue to investigate work around solutions

NadunH
Exetel Staff
Posts: 201
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Corporate Data Outage - AAPT - NSW - VIC

Post by NadunH » Tue Nov 22, 2016 12:55 pm

Update

Our supplier's Fibre Engineers and Transmission Engineers continue to investigate work around Solutions, No ETR

NadunH
Exetel Staff
Posts: 201
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Corporate Data Outage - AAPT - NSW - VIC

Post by NadunH » Tue Nov 22, 2016 2:37 pm

Update

Work Around Solution being implemented. No ETR

NadunH
Exetel Staff
Posts: 201
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Corporate Data Outage - AAPT - NSW - VIC

Post by NadunH » Tue Nov 22, 2016 3:53 pm

Update

Our wholesale supplier has informed that services in Revesby, Campbelltown & Ingleburn should be restored.

No ETR for the other suburbs.

NadunH
Exetel Staff
Posts: 201
Joined: Tue Jul 05, 2011 12:58 pm
Location: Australia

Re: Unplanned Corporate Data Outage - AAPT - NSW - VIC

Post by NadunH » Tue Nov 22, 2016 4:06 pm

Update

Work Around Solutions implemented all customers by the wholesale supplier.

All services should be restored.

Post Reply