Unplanned Fibre outage - MAITLAND, NSW - In progress

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Nathanael S
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Location: Sri Lanka

Unplanned Fibre outage - MAITLAND, NSW - In progress

Post by Nathanael S » Wed Dec 28, 2016 11:55 am

Event Notification

Location Affected: MAITLAND and surrounding suburbs, NSW

Event Start : 28-12-2016

Products Impacted: Fibre broadband

Additional Information: Most customers in the above mentioned area may experience connectivity issues such as drop outs and slow speeds.

Root cause still being investigated.

Estimated time of resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

eromala
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Location: Austrailia

Re: Unplanned Fibre outage - MAITLAND, NSW - In progress

Post by eromala » Fri Dec 30, 2016 10:52 pm

Event Notification

Outage is still ongoing and is caused due to a hardware failure and is been investigated by our supplier.

An tentative ETR for the 20th of January 2017 has been given and we are in the process of fast tracking the service issue.

Exetel apologizes for any inconvenience this may have caused.

KavindaS
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Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Unplanned Fibre outage - MAITLAND, NSW - In progress

Post by KavindaS » Wed Jan 25, 2017 7:12 pm

Update
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Outage is still ongoing and is caused due to a hardware failure and is been extended by our whole sale supplier.

ETA for the 31st of January 2017 has been given and we will further update when the maintenance window has been scheduled.

Exetel apologizes for any inconvenience this may have caused.

KavindaS
Forum Admin
Posts: 2549
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Unplanned Fibre outage - MAITLAND, NSW - Resolved

Post by KavindaS » Mon Feb 06, 2017 3:39 pm

Update
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Scheduled Maintenance have successfully completed by 31/01/2017 close of business.

Exetel apologizes for any inconvenience this may have caused.

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