Unplanned ADSL Outage - GREENWITH , NSW - In Progress

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P Hewavitharana
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Posts: 128
Joined: Fri May 29, 2015 3:53 pm
Location: Colombo

Unplanned ADSL Outage - GREENWITH , NSW - In Progress

Post by P Hewavitharana » Thu Dec 29, 2016 7:31 pm

Location Affected: GREENWITH , NSW

Event Start Time: 28/12/2016 2.00 am AEST

Products Impacted: ADSL

Additional Information: Most Customers may experience Internet service disruption.

Root cause : Unknown

ETR :Our wholesale supplier is unable to provide us with an estimated time of resolution.


Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

Nathanael S
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Posts: 131
Joined: Tue Oct 21, 2014 1:15 pm
Location: Sri Lanka

Re: Unplanned ADSL Outage - GREENWITH , NSW - In Progress

Post by Nathanael S » Fri Dec 30, 2016 8:42 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

rehanj
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Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Outage - GREENWITH , SA - In Progress

Post by rehanj » Sat Dec 31, 2016 9:40 am

Update:

Outage is still ongoing.

Location Affected: GREENWITH , SA

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

shehanw
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Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Outage - GREENWITH , NSW - Restored

Post by shehanw » Mon Jan 02, 2017 9:51 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

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