Exetel customer help forum

Posted: **Thu Dec 29, 2016 7:31 pm**

Location Affected: GREENWITH , NSW

Event Start Time: 28/12/2016 2.00 am AEST

Products Impacted: ADSL

Additional Information: Most Customers may experience Internet service disruption.

Root cause : Unknown

ETR :Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

Posted: **Fri Dec 30, 2016 8:42 am**

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Posted: **Sat Dec 31, 2016 9:40 am**

Update:

Outage is still ongoing.

Location Affected: GREENWITH , SA

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Posted: **Mon Jan 02, 2017 9:51 am**

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Exetel customer help forum

Unplanned ADSL Outage - GREENWITH , NSW - In Progress

Unplanned ADSL Outage - GREENWITH , NSW - In Progress

Re: Unplanned ADSL Outage - GREENWITH , NSW - In Progress

Re: Unplanned ADSL Outage - GREENWITH , SA - In Progress

Re: Unplanned ADSL Outage - GREENWITH , NSW - Restored