Fibre Network Outage, Multiple Suburbs, Victoria

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SankhaB
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Posts: 156
Joined: Thu Aug 27, 2015 3:00 pm
Location: Sydney

Fibre Network Outage, Multiple Suburbs, Victoria

Post by SankhaB » Fri Feb 10, 2017 2:25 pm

Fibre Network Outage - Multiple Suburbs, Victoria- In progress

Event Notification

Location Affected: Multiple Suburbs, Victoria

Event Start Time: 10 February 2017 13:36 AEST

Products Impacted: Fibre

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

Root cause: Still being investigated.

Number of Services Impacted: Unknown

Estimated Time of Resolution: No Estimated Time of Resolution yet

Once the outage has been restored please power reboot your modems/routers.

Exetel apologizes for any inconvenience this may have caused.

Nathanael S
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Posts: 131
Joined: Tue Oct 21, 2014 1:15 pm
Location: Sri Lanka

Re: Fibre Network Outage, Multiple Suburbs, Victoria

Post by Nathanael S » Sat Feb 11, 2017 9:07 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

rehanj
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Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Fibre Network Outage, Multiple Suburbs, Victoria

Post by rehanj » Sun Feb 12, 2017 9:35 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

P Hewavitharana
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Posts: 128
Joined: Fri May 29, 2015 3:53 pm
Location: Colombo

Re: Fibre Network Outage, Multiple Suburbs, Victoria

Post by P Hewavitharana » Mon Feb 13, 2017 8:37 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
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Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Fibre Network Outage, Multiple Suburbs, Victoria

Post by AroshJ » Mon Feb 13, 2017 10:53 pm

Our supplier advises that the outage has now been restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologises for any inconvenience this may have caused.

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