Fibre Network Outage, Zetland, NSW

Old, inactive threads
Post Reply
SankhaB
Exetel Staff
Posts: 156
Joined: Thu Aug 27, 2015 3:00 pm
Location: Sydney

Fibre Network Outage, Zetland, NSW

Post by SankhaB » Fri Feb 10, 2017 7:43 pm

Fibre Network Outage - Zetland , NSW- In progress

Event Notification

Location Affected: Zetland , NSW

Event Start Time: 10 February 2017 17:30 AEST

Products Impacted: Fibre

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

Root cause: Still being investigated.

Number of Services Impacted: Unknown

Estimated Time of Resolution: No Estimated Time of Resolution yet

Once the outage has been restored please power reboot your modems/routers.

Exetel apologizes for any inconvenience this may have caused.

Nathanael S
Exetel Staff
Posts: 131
Joined: Tue Oct 21, 2014 1:15 pm
Location: Sri Lanka

Re: Fibre Network Outage, Zetland, NSW

Post by Nathanael S » Sat Feb 11, 2017 9:25 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 576
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Fibre Network Outage, Zetland, NSW - Restored

Post by rehanj » Sun Feb 12, 2017 9:24 am

Our supplier advises that the outage has now been restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologises for any inconvenience this may have caused.

Post Reply