Unplanned ADSL Outage - Multiple Suburbs , VIC - In Progress

Old, inactive threads
Post Reply
nilushid
Exetel Staff
Posts: 368
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned ADSL Outage - Multiple Suburbs , VIC - In Progress

Post by nilushid » Wed Feb 15, 2017 8:06 pm

Event Notification

Location Affected: Multiple Suburbs , VIC

Event Start Time: 15-02-2017

Products Impacted: ADSL Only

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Estimated time of resolution :
Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 368
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Outage - Multiple Suburbs , VIC - In Prog

Post by nilushid » Wed Feb 15, 2017 10:55 pm

UPDATE

Our supplier advises that the issue is still ongoing.

Estimated Resolution : No ETR

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Outage - Multiple Suburbs , VIC - In Prog

Post by shehanw » Thu Feb 16, 2017 9:59 am

Our supplier advises that the outage has now been restored.

Date & Time: 16/02/2017 around 06.44 AEST

Kindly power cycle your modem/ router and test the service.

Exetel apologises for any inconvenience this may have caused.

Post Reply