Unplanned Network Outage-Multiple suburbs-VIC-In progress

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AroshJ
Exetel Staff
Posts: 374
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Unplanned Network Outage-Multiple suburbs-VIC-In progress

Post by AroshJ » Wed Apr 19, 2017 3:45 pm

Location Affected: Multiple suburbs - VIC

Event Start : 19-04-2017

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 374
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Network Outage-Multiple suburbs-VIC-In progres

Post by AroshJ » Thu Apr 20, 2017 2:18 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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