Unplanned Corporate Data Outage - New South Wales - Parklea

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NadunH
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Unplanned Corporate Data Outage - New South Wales - Parklea

Post by NadunH » Tue May 09, 2017 9:06 am

Unplanned Corporate Data Outage - New South Wales

Event Notification

Locations Affected: Parklea and neighboring suburbs New South Wales

Event Start Time: 09-05-2017 05:13AM AEST

Products Impacted: Some Corporate Data services in New South Wales

Root cause: Parklea Exchange has burnt down.

Exetel apologizes for any inconvenience this may have caused.

NadunH
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Re: Unplanned Corporate Data Outage - New South Wales

Post by NadunH » Tue May 09, 2017 9:16 am

Update

Field staff advised that the police are still investigating and access to site denied.

No ETA can be provided at this stage.

NadunH
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Re: Unplanned Corporate Data Outage - New South Wales

Post by NadunH » Tue May 09, 2017 3:28 pm

Update

Field staff advise that Mobile exchange to be shipped from Morwell, Victoria.

Expected to arrive tomorrow 10th May 2017.

No ETR on the resolution.

kasunr
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Re: Unplanned Corporate Data Outage - New South Wales

Post by kasunr » Thu May 11, 2017 9:47 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale Supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Shukri
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Re: Unplanned Corporate Data Outage - New South Wales

Post by Shukri » Fri May 12, 2017 2:38 pm

Update

Supplier has been advised that the rebuild of the exchange requires significant infrastructure to be installed which includes;

•       Approval and installation of additional power to the site
•       Extensive Copper cabling to be installed
•       Extensive Fibre cabling (1000+ pairs) to be installed and spliced
•       Mobile Exchanges – One has been delivered another is en-route.

The power, Copper and Fibre work is expected to require 7 days to complete. Whilst all efforts are made to rebuild the exchange, no ETA is currently available for service restoration.

The next update will be as information becomes available.

Exetel apologizes for any inconvenience this may have caused.

Shukri
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Re: Unplanned Corporate Data Outage - New South Wales

Post by Shukri » Mon May 15, 2017 9:55 am

Update

Fibre Techs working on Site , No ETR.

Exetel apologizes for any inconvenience this may have caused.

Shukri
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Re: Unplanned Corporate Data Outage - New South Wales

Post by Shukri » Tue May 16, 2017 11:47 am

Update

Fibre Techs are still working on Site , No ETR.

Exetel apologizes for any inconvenience this may have caused.

Shukri
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Re: Unplanned Corporate Data Outage - New South Wales

Post by Shukri » Tue May 16, 2017 1:09 pm

Update

ETR : 19th May 2017 until COB

Exetel apologizes for any inconvenience this may have caused.

Shukri
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Re: Unplanned Corporate Data Outage - New South Wales

Post by Shukri » Fri May 19, 2017 1:10 pm

Update

The rebuild of the core infrastructure at the exchange is expected to require a further two weeks. The replacement structures have been delivered while technicians continue to work on the rebuild.

An ETA for service restoration is unavailable. The next update will be provided by 23/05/2017 or as soon as further information becomes available.

Exetel apologizes for any inconvenience this may have caused.

Shukri
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Re: Unplanned Corporate Data Outage - New South Wales

Post by Shukri » Mon May 22, 2017 9:46 am

Update.

Please note that the outage is still ongoing and the ETR is not yet being advised.

Exetel apologizes for any inconvenience this may have caused.

Shukri
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Re: Unplanned Corporate Data Outage - New South Wales

Post by Shukri » Mon May 29, 2017 10:08 am

Update

Installation of New Communications Rack is to occur this week at temporary site in a new prefabricated Telstra HUT. This Hut will then be moved to Parklea Telstra exchange for installation. No Estimated time as to when the hut will be installed at Parklea.

No Final Estimated time of repair has been advised.

Exetel apologizes for any inconvenience this may have caused.

NadunH
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Re: Unplanned Corporate Data Outage - New South Wales

Post by NadunH » Thu Jun 01, 2017 9:43 am

Update

Our supplier has been advised that the 3rd party provider continues to progress with the rebuild of the Parklea exchange. There is no timeframe available yet for the completion of this work.

While the rebuild continues at Parklea, equipment is being prepared at a temporary staging site in Erskine Park. Installation of equipment into the Erskine Park site was done on 30/05/2017.

Final assembly of cable and power at the Parklea site is expected to occur when the replacement structures are delivered from the temporary staging site. No ETA has been provided on when the temporary structures are to be delivered to the Parklea site.

An ETR for total service restoration is unavailable. The next update will be provided on 05/06/2017 or as soon as further information becomes available.

NadunH
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Posts: 197
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Re: Unplanned Corporate Data Outage - New South Wales

Post by NadunH » Tue Jun 06, 2017 11:17 am

Update

Our supplier has been advised that the 3rd party provider continues to progress with the rebuild of the Parklea exchange. There is no time-frame available yet for the completion of this work.

The site has been cleared and council approvals have been granted which has allowed the exchange foundation (concrete slab) to be completed. The work continues in preparation for the prefabricated structures to be delivered and installed. Final assembly of cabling and power is expected to occur after the prefabricated structures are delivered.

Our supplier has completed the installation of equipment at the Erskine Park staging site. The delivery of the prefabricated structures to the Parklea site has not been confirmed but is possibly expected to occur by 09/06/2017.

An ETR for total service restoration is unavailable.

Shukri
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Posts: 284
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Re: Unplanned Corporate Data Outage - New South Wales

Post by Shukri » Fri Jun 09, 2017 10:52 am

Update

This case is still ongoing and no Final Estimated time of repair has been advised.

Exetel apologizes for any inconvenience this may have caused.

Shukri
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Posts: 284
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unplanned Corporate Data Outage - New South Wales

Post by Shukri » Tue Jun 13, 2017 5:38 pm

Update

Supplier has been advised that the 3rd party provider continues to progress with the rebuild of the Parklea exchange. There is no timeframe available yet for the completion of this work.

The 3rd party provider has authorised the final work to be completed on the temporary structures. This work involves the installation of the MDF and Power to the supplier rack. Supplier technicians are scheduled to complete this work by 15/06/2017. The temporary structures are expected to be transported to the Parklea site by 16/06/2017. Integration of the structures to the exchange foundation is expected to commence with no ETR available from the 3rd party provider for this work as yet.

An ETR for total service restoration is unavailable.

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