Unplanned ADSL Network Outage - Parklea, NSW - In Progress

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shehanw
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Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Unplanned ADSL Network Outage - Parklea, NSW - In Progress

Post by shehanw » Tue May 09, 2017 9:15 am

Location Affected: Parklea, NSW

Event Start : 09-05-2017 Around 05:21 AEST

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

AroshJ
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Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Unplanned ADSL Network Outage - Parklea, NSW - In Progress

Post by AroshJ » Tue May 09, 2017 10:52 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
Last edited by AroshJ on Thu Jun 15, 2017 4:33 pm, edited 5 times in total.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Post by shehanw » Wed May 10, 2017 9:29 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Imran.Hossen
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Posts: 116
Joined: Mon Sep 16, 2013 9:12 pm
Location: Australia

Unplanned ADSL Network Outage - Parklea, NSW - In Progress

Post by Imran.Hossen » Wed May 10, 2017 2:14 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Parklea,NSW- In Progress

Post by AroshJ » Wed May 10, 2017 10:41 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
Last edited by AroshJ on Thu Jun 15, 2017 4:33 pm, edited 1 time in total.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage -Parklea,NSW - In Progress

Post by AroshJ » Fri May 12, 2017 10:18 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
Last edited by AroshJ on Thu Jun 15, 2017 4:34 pm, edited 1 time in total.

P Hewavitharana
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Location: Colombo

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Post by P Hewavitharana » Sun May 14, 2017 9:45 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

nilushid
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Posts: 714
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Post by nilushid » Sun May 14, 2017 10:35 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Post by shehanw » Mon May 15, 2017 10:49 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage -Parklea,NSW - In Progress

Post by AroshJ » Mon May 15, 2017 10:44 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
Last edited by AroshJ on Thu Jun 15, 2017 4:35 pm, edited 1 time in total.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Post by shehanw » Tue May 16, 2017 10:08 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage -Parklea,NSW - In Progress

Post by AroshJ » Tue May 16, 2017 10:35 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
Last edited by AroshJ on Thu Jun 15, 2017 4:35 pm, edited 1 time in total.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Post by NIrmitha » Wed May 17, 2017 2:04 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 714
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Post by nilushid » Wed May 17, 2017 10:16 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Post by NIrmitha » Fri May 19, 2017 2:29 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

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